We’re open Monday – Friday, 10 a.m. – 6:00 p.m. CET
Please read our FAQ before sending us a message.
Where is the company located?
The company is located in Wolfsburg, Germany.
Is it possible to contact the company for information, orders or complaints?
Are the prices on the website end prices or will there be additional taxes?
All our prices are inclusive of VAT. The amount displayed at the time of payment is the end price. Shipment costs will be extra.
What are the delivery charges for orders from the Online Shop?
There is a standard charge of €4 (Hermes) and 4.75€ (DHL) for delivery anywhere within Germany. This is independent of the weight and value of the order.
Which payment methods are accepted in the Online Shop?
1. PayPal PayPal is a safe and fast method of online payment. You can create an account with them and register your bank account, credit card or debit card for easy payments. Your details are safeguarded by PayPal so that you don’t have to share them online.Instant Payment - Quick Processing2. Bank transfer A bank transfer can take up to 2-3 days to be completed. We normally dispatch an order only after we receive the payment. So to ensure the earliest dispatch of your order, you can send us a copy of the confirmation of payment.3. Cash on DeliveryWith in wolfsburg we will accept cash on delivary
How long will delivery take?
- Same day we will delivary if you order before 11:00 AM
- After 11 we will delivary next day
GermanyDelivary takes 2-3 days
How secure is shopping in the Online Shop? Is my data protected?
Yes. At Easy-Groceries, all customer data is kept secure and confidential as website hosting is maintain in “Amazon web services ”. The customer's credit card details are not visible to us. All the credit card transactions are handled by a secure gateway company,paypal. Neither are passwords and other private information.
What exactly happens after ordering?
Once payment type has been selected and payment made, you just need to confirm and order. You will receive a confirmation email from us, letting you know that we have received your order.
Do I receive an invoice for my order?
Yes, after order confirmationyou will get the invoice by mail and you can check in the order dash board